Stephen Johnstone and Son Independent Family Funeral Directors, well established in the Chester area. Our quality standards for providing a caring and compassionate service has been passed down through generations. Today, our professional team of Stephen Johnstone and Son operate from the premises in Chester, Ellesmere Port, Queensferry & Buckley. We are one of the oldest established funeral directors in Chester, and are proud to be known and respected for our services by local residents. We have a wealth of experience in funeral planning and can offer understanding emotional support for our customers when it is most needed.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.