The quaint accommodation features generously proportioned bedrooms, all with ensuite shower rooms. The living areas have been purposely subdivided into smaller domestic-style sections to foster a warm sense of community within Hilton Court. The nine lounges with kitchen facilities encourage an attitude of shared living between residents, and help them move towards recovery and independent living.
The specialised care facilities cater to residents with a wide range of conditions relating to mental health, and recovery programmes have been developed to promote independence.
Hilton Court is renowned for having an excellent range of activities to keep residents stimulated and happy during their stay.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.