The Wheelhouse is a small home located in St Leonards on Sea, East Sussex within a short distance of the main town centre and seafront. We are registered to support up to four adults who have a learning disability, communication difficulties and may have autism and present with behaviours that challenge. Our professional and friendly staff team, who are trained on a continuous basis, offer support and choice for adults with severe learning disabilities, communication difficulties and autism. We aim to enable everyone living at The Wheelhouse to lead an independent life, wherever possible.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.