This profile is uncertified and using publicly sourced data
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Business Details
About
Assisted Living FacilityRetirement CommunitySenior Citizen Center
Grosvenor House is a leading not-for-profit care home in the seaside town of St Leonards on Sea*. Rated ‘Good’ by the CQC, Grosvenor House is a converted hotel where person-centred residential and respite care is provided.
The home is part of Greensleeves Care, a leading UK care charity where the focus is on people, never on profits. All residents at Grosvenor House receive award-winning care, starting with flexible trial stays to ease the decision to move into a care home. They also have peace of mind that they will never be asked to leave if their funds run out with our unique ‘Home for Life’ funding assurance.
Location
Grosvenor House Care Home
14 Grosvenor Gardens, hastings st leonards-on-sea saint leonards-on-sea, ESX
TN38 0AE, United Kingdom
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.