Nursing HomeAssisted Living FacilityRetirement CommunitySenior Citizen Center
Abbots Wood Manor is a care home in Hailsham providing residential, nursing, dementia and respite care for older people. Rated Good by the CQC, our purpose-built home offers 24-hour nursing support, personalised care and daily companionship through Hamberley’s Homemaker approach. Residents enjoy en-suite bedrooms, elegant lounges, landscaped gardens, a café, private cinema and wellbeing salon. Whether someone needs short-term respite, support after a hospital stay or longer-term care, our team takes time to understand each person’s routines, preferences and what helps them feel settled.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.