Beechwood Grove has been recognised as a Top 20 Care Home in South East England 2026. Located in Eastbourne, East Sussex, Beechwood Grove is a purpose-built care home offering the highest quality residential, nursing, memory and respite care in a five-star setting. Part of Oakland Care, Beechwood Grove has 61 individual en-suite rooms and state-of-the- art facilities, including a hair and beauty salon, lounges and a bistro. Doing the right thing for the environment is a key priority for Oakland Care. We are the first care home group in Britain to be awarded the King's Award for Enterprise in Sustainability 2026. Oakland Care was also recognised as a Top 20 Mid-Sized Care Home Group in 2026, 2025 and 2024.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.