Located in a quiet residential area in Bexhill-on-Sea, Southlands Place provides residential, dementia and nursing care on a permanent and respite basis.
Residents at the East Sussex care home can enjoy quality facilities including a café, cinema room and a hair and beauty salon. There is also a bespoke pub, ‘The Bluebell inn’ where residents can enjoy a drink with loved ones. Each bedroom is designed and furnished to the highest standard with en-suite facilities. Ground-floor rooms have private access to the landscaped gardens.
Situated close to Hastings, Eastbourne and the Sussex Heritage Coast, there is always something to look forward to with a schedule of regular activities and outings in the home’s own minibus.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.