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Business Details
About
Assisted Living Facility
Located in a residential area of the village of White Colne, surrounded by beautiful Essex county side. Brook House provides residential care for the elderly and those living with dementia.
We have 35 beautifully styled rooms all with ensuite facilities, a choice of many communal spaces and lawned gardens to spend your days and end the week with a pampering in the inhouse hair salon.
Priding ourselves in being part of the community both inviting them in to our lovely home and on our many weekly outings ensuring our residents are living their best life.
Location
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.