The Grange Care Home in Newport near Saffron Walden provides luxury residential and dementia care. From the moment you step across the threshold, you will be embraced by its warm, welcoming atmosphere. With superb facilities, the highest standards of care, support and social interaction are delivered with dignity, kindness and compassion. Residents enjoy daily fine dining and hospitality services thanks to our dedicated chef and front of house team. Our brand new care home has forty luxurious en-suite bedrooms, a cinema room, a pub and a hair salon. The lounge and dining areas are spacious and inviting allowing residents to relax in the company of others. People continue to enjoy their hobbies and interests with a range of daily activities.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.