Colne House Care Home, highly regarded for residential, dementia and mental healthcare, is an elegant Georgian mansion in the charming north Essex village of Earls Colne, within easy reach of Braintree, Halstead and Colchester.
Our home, which oozes old-fashioned comfort and stylish period features, has 34 beautifully appointed bedrooms which have their own individual character. Spacious living areas have been lifted by tasteful interior design and patio doors lead onto a large and impressive English garden.
Like all Kingsley homes, our focus is on resident wellbeing and we take great pride in our varied and creative activities programme, regular minibus outings and a memorable mealtime experience.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.