Situated in Colchester, Essex, Loganberry Lodge is a 143-bed care home offering residential, dementia, and respite care, with a strong focus on person-centred care. Our home provides a welcoming and vibrant community where residents can thrive, featuring comfortable bedrooms, spacious living areas, and dedicated facilities. Residents enjoy a safe and engaging environment, with activities that promote wellbeing and connection to the local community.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.