Emmaus Colchester is a homelessness charity providing more than just a bed for the night to people who have experienced homelessness and social exclusion.
We provide a home for as long as someone needs it and meaningful work in our social enterprise.
Living in a stable environment with the opportunity to work helps our companions, as residents are known, to regain lost self-esteem and the confidence to get back on their feet.
Our social enterprise helps us raise funds to support our community, through the sale of secondhand furniture and household items.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.