Queens Court Care Home is a charming purpose built and carefully designed home where we provide Nursing, Dementia Residential and End of Life care.
We promote a high quality-of-care and active lifestyle in a pleasant social atmosphere.
Located over two floors, our home includes light and airy, open plan lounge/diners as well as spacious en-suite bedrooms, and a variety of communal spaces such as a bar, library, dementia-friendly garden room, hair salon, and activities room; another advantage is the home's wonderful natural surroundings, being located close to Epping Forest
We are dedicated to providing a person centred, engaging and stimulating resident focused community; where family is at the heart of everything.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.