We are situated in the picturesque village of South Cave and we consider ourselves to be an extended family to our residents. Our home provides high quality care and accommodation for up to 42 residents with a broad range of needs and is a purposely designed building to reflect the needs of the older person including those with memory impairment.
With 42 well appointed rooms, our residents soon feel right at home. Each room can be personalised and we welcome the opportunity for our residents to bring along their treasured mementos and small items of furniture to make it even more homely. We offer a variety of comfortable lounges and dining areas and beautiful well-kept gardens.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.