Branksome Heights is a purpose-built, modern care home highly regarded for its residential and dementia care in one of the most popular areas of Bournemouth, close to the town’s much loved Upper Gardens and within easy reach of surrounding communities such as Poole, Wimborne and Ferndown.
Our stylish home has 46 beautifully appointed en-suite bedrooms, spacious living areas that have been given the attention of top interior designers, a popular sun terrace, modern beauty salon and a landscaped sensory garden lifted by an elegant water feature.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.