Welcome to The Laurels & Pine Lodge, a comfortable and cosy family home.
The Laurels & Pine Lodge is a delightful character residence with a cosy, homely atmosphere.
We can confidently say that The Laurels & Pine Lodge is one of the most warm-hearted residential care homes in Poole.
Located in picturesque Oakdale, lying within the coastal town of Poole in Dorset, The Laurels and Pine Lodge is well presented with easy access gardens and a spacious front-facing patio from which our residents can enjoy get togethers.
Location
The Laurels & Pine Lodge Care Home - Hartford Care
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.