At Kindred Long Buckby we provide a warm home-from-home environment that helps all our children feel safe and settled from their very first day with us. Our team has a close family feel and is the perfect blend of longstanding management that provides expertise and consistency mixed with our newer staff who bring fresh and exciting ideas. We’re proud to offer highly experienced care with most of our staff holding qualifications that range from level 4 and 5, QTS (Qualified Teacher Status) and degree level. We’re passionate about building strong relationships with our families and offer lots of opportunities for parents and carers to get involved including our weekly newsletter, fortnightly stay and play sessions and parents evening.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.