Every resident at Burton Oaks care home will enjoy all of the inclusive facilities.
Built around fresh landscaped gardens, Burton Oaks’ imposing main building has high ceilings and period features that have been sympathetically renovated to form a brand new affordable residential home.
The luxury home is expertly designed around residential and dementia care. Expert touches include implementing light and signage recommendations from the Good Practice in Design for Dementia and Sight Loss (Stirling University). This makes it easy for you to get around and provides the reassurance that staff can easily see you and are always at hand.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.