Chartwell is a grand old house situated on Dyke Road Avenue, one of the most highly regarded residential roads in the city of Hove and as with a number of the properties on the south side of the road there are distant sea views from this prominent hilltop position. With a sweeping in and out driveway and ample parking for visitors the home offers a real ‘home from home’ atmosphere with a beautifully decorated interior and large peaceful gardens for all to enjoy.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.