Bon Accord Care Home is located in Brighton, Hove, East Sussex, just a short distance away from the coast.
Residents here can pursue their hobbies in communal and quiet lounges throughout the home. Outdoors, the home also boasts a sensory garden which residents and families can enjoy when they please.
Bon Accord provides dementia care 24-hours a day - the care is personalised to each individual depending on their specific needs. The team encourages residents to also personalise their rooms to ensure they are kept as familiar as possible.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.