Originally built in the 1840s, Zetland Court is set amongst landscape gardens, just a short walk away from the sandy beaches in Bournemouth. The Home provides residential care and is one of our ten nursing Homes. There is also a dedicated Dementia Support House and in total, the Home can support up to 71 residents.
Our staff team at Zetland Court have an average of six years’ length of service. This includes a Dementia Champion, Moving and Handling and Infection Control Leads.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.