Set in a beautiful leafy location in the south-west of Edinburgh, Thorburn Manor is a luxurious care home for the elderly in Colinton Village. It’s part of the award-winning, family business Lindemann Healthcare and registered to cater for 34 residents with an extensive range of care needs, including dementia and palliative care.
The Edinburgh nursing home and its expert team provide a first-class individual care service for all residents and their families. They also provide residents with daily activities, delicious food and lots of different areas to relax, from the stunning main lounge which opens onto the landscaped grounds to the library area or luxurious single rooms with en-suite shower wet room facilities.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.