Smilechildcare has delivered high-quality, affordable, flexible childcare for over 30 years. Stability and experience are central to our approach, with very low staff turnover and many long-serving team members. We were the first nursery in Scotland to receive the NDNA Platinum Award for quality. We also hold Millie’s Mark, with all staff trained in enhanced paediatric first aid. Our commitment to sustainability is recognised by 15 years of Eco-Schools Green Flag accreditation. As a Living Wage provider, we invest in our people. We serve nutritious, homemade meals prepared daily by our in-house chef. We care for children aged 3 months to 5 years, with flexible options and 1140 funded hours free at point of entry.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.