The Randolph Hill Nursing Homes Group was established in 1985 to provide high quality care for older people. The philosophy of each of our nursing homes is to provide professional, skilled and empathetic individual care. We pride ourselves on our warm, inclusive approach to residents and extend this welcome to families and visitors.
Over a 30 year history, our reputation for providing high quality accommodation, dedicated and experienced staff and proactive, hands-on management has contributed to our strong position in the Scottish nursing home market. Our seven nursing homes across Edinburgh, East Lothian, West Lothian and Stirlingshire are given operational and administrative support from the head office in Edinburgh.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.