Letham Park is a purpose-built care home situated the Trinity area of Edinburgh. The home sits on the same grounds as our Mathieson House care home and offers specialised nursing care for elderly residents of our community.
The home has recently undergone a refurbishment project to upgrade the interior design of the property and continues to provide a high standard of personalised care throughout with minimal disruption for residents. Residents are involved in the decorating choices offering input and preferences to the look and style, ensure the home really does have that home from home feel.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.