Located close to Portobello’s promenade and minutes from the heart of Edinburgh, Lauder Lodge care home offers experienced and compassionate nursing, residential and dementia care. The dedicated care and nursing teams can meet the most complex of needs.
The home has wonderful hotel-style facilities for residents to enjoy every day, including a cinema room, bar, hair and beauty salon, a contemporary café with a terrace and incredible view of Arthur's Seat.
Life at Lauder Lodge is all about choice and personalisation. Everything is tailored to your loved one’s individual needs, from the care they receive, to the group and one-to-one activities planned by the lifestyle team, and the food served up by the chef-led catering team.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.