Haugh House is a small, tranquil residential care home in the vibrant Stockbridge area of Edinburgh, close to the Royal Botanic Garden. It has a balcony which is a suntrap in summer, with lovely views of the Water of Leith.
The house is modern and purpose-built, with spacious accommodation for up to 10 residents, and is managed by Jo Dickman and her team.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.