Forthland Lodge Care Home offers compassionate and person-centered care in the heart of Edinburgh. Our experienced and dedicated team is committed to creating a warm, supportive, and inclusive environment where residents feel at home. We provide high-quality residential, nursing, and dementia care, designed to meet the unique needs of each individual. Our modern facilities and beautiful surroundings include comfortable communal areas, landscaped gardens, and a variety of engaging activities to enhance well-being and quality of life. At Forthland Lodge, we prioritise dignity, respect, and kindness, ensuring that every resident receives the attentive care they deserve.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.