Craighall House Care Home is small, lively care home in the north of Edinburgh, close to Ocean Terminal and with green parklands close by. It is centrally located and has a good sense of community.
Craighall House is a modern purpose-built bungalow with its own lovely private garden. It has very spacious rooms for up to 12 residents, and is managed by Jo Dickman and her team.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.