Our Durham Hub is Handcrafted’s largest and longest-running workshop, offering a vibrant and welcoming space for people to learn, connect, and grow. Alongside our busy workshop, we have a training kitchen where we serve a free lunch every weekday - just pop in, no booking needed.
We also host a range of craft groups, as well as dedicated women’s and men’s groups for those who prefer a more tailored space to connect and feel supported. Handcrafted’s mission is to connect with the most excluded people in society, to offer opportunities that can empower them to turn their own lives around. This is at the heart of everything we do in Durham, creating a place where everyone can feel valued and part of a supportive community.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.