The Malthouse specialises in residential support for the elderly. One of the most highly regarded care homes in Dorset, The Malthouse offers attractive, spacious accommodation with the majority of rooms having en-suite facilities.
The home has a beautiful garden offering a tranquil setting for residents and visitors to enjoy. The Malthouse is situated within walking distance of our pretty, quaint town centre. With many beautiful locations within easy reach such as Stourhead Gardens, Pythouse walled gardens and Shaftesbury where you can visit Goldhill famous for the Hovis advert and admire the stunning views across the Blackmore vale.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.