This profile is uncertified and using publicly sourced data
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Business Details
About
Retirement CommunityAssisted Living FacilitySenior Citizen Center
Heathland House in Ferndown, Dorset, is a luxury care home offering exceptional care and an outstanding lifestyle for its residents.
It has received the ultimate rating from residents, their families and friends scoring 10 out of 10 on Carehome co uk. Known as the ‘Trip Advisor of the care home sector’, the national reviews website for care homes publishes reviews of 16,703 care homes, with less than 1% scoring a coveted 10 out of 10 rating.
It offers residents person-centred residential care and dementia care within exquisite surroundings. For family members and carers who are seeking to take a well-earned break, we offer respite care and short stays whilst we care for your loved one.
Location
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.