Nursing HomeAssisted Living FacilitySenior Citizen Centre
Amberwood House is an Outstanding-rated care home in Ferndown, Dorset, offering residential, nursing, and short stay care in a peaceful setting close to local amenities. Our experienced team delivers 24/7 personalised care with a focus on comfort, wellbeing, and independence.
With 55 beautifully furnished en-suite rooms, a café, salon, landscaped gardens, and a lively calendar of activities, Amberwood House combines expert clinical support with a warm, welcoming environment. Family and friends are always welcome.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.