Certified by Macmillan Cancer Information and Support Service - Doncaster, South Yorkshire • Jun 28, 2026
Non-Profit OrganisationVolunteer OrganisationMacmillan Cancer
The service provides confidential support to anyone wanting to discuss how cancer is affecting their life. This can be by telephone, at an appointment in St John?s Information and Support Centre or Doncaster Royal Infirmary ?Hospital Macmillan Information Centre (POD)? or a home visit can be arranged, if appropriate. We provide referrals to a number of local services and support including benefits assessments, Emotional support service, and social care teams. The Macmillan Pod houses a range of information materials and these can be posted out or people can call in and browse the booklets themselves in the main out-patients department at Doncaster Royal Infirmary e.g. diet, managing fatigue, treatment. A member of the team will be available to support if needed, during the normal working day. Referrals can be made by health and social care professionals or patients, family members or friends can self-refer by telephone or email.
Location
Certified by Macmillan Cancer Information and Support Service - Doncaster, South Yorkshire • Jun 28, 2026
Macmillan Cancer Information and Support Service - Doncaster, South Yorkshire
St John?s Information and Support Centre, Balby, Doncaster, DNC
You can phone the Macmillan Support Line - 0808 808 00 00. We offer confidential support to people living with cancer and their loved ones. If you need to talk, we’ll listen. If you would like to talk to someone in a language other than English, we also offer an interpreter service for our Macmillan Support Line.
Find out how our money advisers can help you access benefits you may be entitled to if you are living with cancer or supporting someone with cancer. You can call the Macmillan Support Line on 0808 808 00 00.
A cancer diagnosis can have many financial implications. Here you can find frequently asked questions about claiming benefits, getting help with living costs and managing your finances if you're impacted by cancer.
We are here for you if you have questions about cancer, managing money or you need emotional support. Just call 0800 808 00 00.
Our local cancer support search in partnership with the Cancer Care Map is here to help. Whether you are looking for support with being diagnosed or help with how you are feeling.
Our free Macmillan Buddy service is here for you. We'll match you with someone who understands what you're going through, and they'll give you a weekly call.
How it works >
1. You sign up to register your interest.
2. We'll get in touch to find out what support you need.
3. We'll find a Macmillan Buddy who suits your needs.
4. You'll get a weekly telephone or video call
With Macmillan's Free Will Service, you can have your will written for free by one of our trusted will writing partners or solicitors. You can leave a gift in your will with Macmillan, but this is optional.
There are so many ways to get involved. Whether it's minutes or months, hours or days, the time you give really does matter.
Frequently Asked Questions About Macmillan Cancer Information and Support Service - Doncaster, South Yorkshire
What Number Do I Call To Talk To A Cancer Specialist?
Call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams).
What Support Is Available To Help With The Cost Of Living?
You can find support information here https://www.macmillan.org.uk/cancer-information-and-support/get-help/cost-of-living or by calling 0808 800 00 00
Where Can I Make A Complaint About Macmillan Cancer Support?
You can find out more about make a complaint here https://www.macmillan.org.uk/about-us/contact-us/make-a-complaint
Does The Macmillan Website Have Live Chat?
Yes, you can use the live chat option from 8 am to 8 pm every day.
What Number Do I Call For Welfare Rights Advice?
You can call 0808 808 00 00 - availability times are Monday-Friday, 8am-8pm, Saturday-Sunday, 9am-5pm
What Number Do I Call For Energy Advice?
You can call 0808 808 00 00 - availability times are - Monday-Friday, 8am-6pm
What Number Do I Call If I'm Outside The UK?
If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.
How Much Do Calls Cost To Macmillan Cancer Support?
Calls to Macmillan's Support Line on 0800 808 0000 are free on all UK landlines and UK mobile phones.
Calls may not be free from business accounts. You should check with your provider whether there will be a charge for calling before you make the call.
Please note that calls to these numbers are not free when made from phones based outside the UK. If you're calling from outside of the UK or your mobile is registered outside of the UK, you can contact us on +44 207 091 2230.
We are unable to advise on healthcare and welfare systems overseas.
Does Macmillan Cancer Support Have A Forum?
If you or someone you care about has been diagnosed with cancer, we're here to help on the Macmillan Online Community - https://community.macmillan.org.uk/
Are There Cancer Support Resources In British Sign Language?
Yes, we produce cancer information in BSL and can help you to use the Macmillan Support Line - https://www.macmillan.org.uk/cancer-information-and-support/get-help/in-your-language/british-sign-language-bsl
Do You Provide Cancer Information In Different Languages?
Yes please find cancer information in a range of different languages here https://www.macmillan.org.uk/cancer-information-and-support/get-help/in-your-language
Where Can I Find Information About Macmillan's Cancer Centres?
You can find out more information about our Macmillan Cancer Centres here https://www.macmillan.org.uk/cancer-information-and-support/get-help/centres
Where Can I Find Out About Macmillan Grants?
Macmillan Grants are small, one-off means-tested payments to help with the extra costs that living with cancer can bring. You can find out more information here https://www.macmillan.org.uk/cancer-information-and-support/get-help/financial-and-work/macmillan-grants or by calling 0808 808 00 00 between Monday to Friday, 8am to 8pm & Saturday to Sunday, 9am to 5pm
What is the Macmillan Cancer Information and Support Service in Balby, Doncaster?
It is a support service offering free cancer information and support including counselling, complementary therapies, and benefits advice to those affected by cancer in Balby, Doncaster.
What are the opening hours for the Macmillan Cancer Information and Support Service?
The service is open Monday to Friday from 8:30 am to 4:30 pm and closed on Saturdays and Sundays.
How can I contact the Macmillan Support Line for cancer-related support?
You can call the Macmillan Support Line for free at 0808 239 5724, available 7 days a week from 8 am to 8 pm.
Is there a specific number to call for cancer treatment information?
Yes, you can contact Macmillan's cancer treatment information specialists and nurses on 0808 239 1475.
What online resources does Macmillan offer for people affected by cancer?
Macmillan provides an Online Community where people can connect for support at https://community.macmillan.org.uk/, and live chat is available daily from 8 am to 8 pm on their website.
Are Macmillan Cancer Support's calls free of charge?
Calls to 0800 808 0000 are free from UK landlines and mobiles, but charges may apply from business accounts or when calling from outside the UK.
Where is the Macmillan Cancer Information and Support Service located?
It is located at St John’s Information and Support Centre, New Community Unit, Weston Road, Balby, Doncaster, DN4 8JS, UK.
What nearby healthcare facilities can I find close to Macmillan Cancer Information and Support Service?
Nearby healthcare facilities include St Johns Hospice, Spamedica, RDaSH (counseling and pharmacy), Embrace Healthcare Ltd, and Rotherham Doncaster and South Humber NHS Foundation Trust.
Are there any local services nearby that provide complementary therapies or wellness treatments?
Yes, nearby options include Chantra Thai Massage, offering massage and wellness therapies.
What are some child care or family-related services near the Macmillan Cancer Information and Support Service?
Nearby family and child care services include The Warren Nursery and Hutch Playscheme and Joy Tallon Twinkles Childcare.
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