Dumfries and Galloway Citizens Advice Service (DAGCAS) is an independent charity. DAGCAS provides free confidential advice and assistance to the public via its three Citizens Advice Bureaux, which are located in Annan, Dumfries and Stranraer.
In addition, outreach advice sessions are provided in Annandale and Eskdale, Dumfries (hospitals), Upper Nithsdale, Wigtownshire and Stewartry.
Our volunteer advisers are trained to help with a wide-range of issues including Benefits advice, Consumer rights, Debt, Employment, Court appointments, Housing and homelessness, Immigration, NHS complaints, and Relationships.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.