The Firs is an established residential care home with an outstanding reputation, nestled within 1.5 acres of gardens in a picturesque and tranquil area of East Devon.
We are within walking distance of Budleigh Salterton, a charming seafront town on the Jurassic Coast which has flourished over the years, once a small fishing village with a long and interesting history of smuggling. The pebble beach, lined with quaint multi-coloured beach huts, is breathtaking and just a short journey from our home.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.