Oaklands is a large detached house that is situated within walking distance of the city centre. We provide assessment and rehabilitation for up to eight adults with mental health conditions. We also support in the community for those moving on, under the Direct Payment Scheme. Individuals are supported to develop daily living skills and move towards more independent living. At Oaklands, all of the support planning is person centred which allows each individual to identify personal goals and needs and to decide how best to meet these. Social workers, families and other members of the multidisciplinary teams are very involved in each individual's support and development.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.