Nursing HomeAssisted Living FacilitySenior Citizen Centre
Summit Care Group is an award-winning specialist care provider with a long-standing reputation for providing outstanding person-centred care across the North and Northwest of England. Our story is built upon a foundation of core values that weave through everything we do. Through our values of family, honesty and respect, we’re committed to supporting our residents and their families, by delivering the highest standards of care, fostering a culture that actively encourages openness, transparency and compassion, supporting one another to achieve the best possible outcomes.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.