Situated on the outskirts of Mansfield, Normanton Lodge has been providing high quality care since 1971. A fine period building, the original home has been modified and extended sympathetically so that it can now offer accommodation for up to fourty three residents. Getting to us is easy as the home has excellent access to both the M1 and the A38 and we are only a few hundred yards from all the amenities offered by the East Midlands Designer Outlet shopping centre and food court.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.