This family-run, award-winning home in Clay Cross, Chesterfield, Derbyshire, offers affordable quality care. Our friendly, caring team ensures person-centred care with residents encouraged to lead an enriched life, supported by our engaging social programme packed full of clubs, trips out and regular entertainment. We have comfortable and well-equipped bedrooms and our pleasant sensory gardens have an aviary and patio seating area shaded by mature trees. Our residents with dementia are supported with sensory areas, reminiscence activities and memory boxes.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.