Springbank House Residential Care Home is within walking distance of the town centre, bus station and shops. Our purpose built care home has been recently renovated and lies within a residential, town location. Our home provides an exceptional level of care to residents.
To deliver this quality of care, we encourage residents to participate in the creation of an individualised care plan, meaning we can cater for any unique needs that our residents may have. Springbank House Residential Care Home in Chesterfield is tastefully decorated and comfortable. We have 38 beds in our home.
Pets are welcome at our care home by arrangement, hopefully not separating our residents from their beloved animals.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.