This profile is uncertified and using publicly sourced data
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Business Details
About
Assisted Living FacilityNursing Home
Our purpose-built care home in Ely, Wales on the outskirts of Cardiff offers the highest standard of residential and nursing care, tailoring our care to suit the unique and individual needs of residents.
Our relationship-centred ethos means our caring team form strong, lasting relationships with all residents, allowing them to feel safe and comforted at all times. We empower residents to carry on living fulfilled lives, supporting them to continue everyday routines and offer a variety of activities for all to enjoy. With a beautiful garden, luxury café, cinema room and onsite hair salon, residents can experience all the home comforts they are used to, and much more.
To find out more or book a visit, contact Regency House Care Home today.
Location
Hallmark Regency House Luxury Care Home
Hallmark Regency House Mill Road, Ely, CRF
CF5 4AE, United Kingdom
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.