Certified by Macmillan Welfare Rights Service - Whitchurch, Cardiff • Jun 21, 2026
Non-Profit OrganisationVolunteer OrganisationMacmillan Cancer
Face to face appointments and telephone appointments offered to provide a full benefit check. Advisers identify where there may be gaps in people's income and advise on applying. Advisers assist patients to complete benefit forms face to face,via telephone if requested by the patient. Translation services provided on site at Velindre for anyone requiring this service. Staff presence everyday on site for any patients requesting advice whilst in clinic. Advisers will complete ward visits if requested by clinical staff. Advisers support patients to access appeals, up to 1st Tier appeal. Telephone services are manned between 8 am - 12pm everyday. Full advice to include Blue Badge applications and the service can issue Foodbank vouchers. Advisers can refer in house to Psychology and Occupational Therpay services at VCC. As team, we share the same office as the CNS Team and therefore have excellent working links across the hospital. The team can also refer into specialist emotional support services offered at Velindre, including support for children. The team can also refer patients to the on site VCC Information officer for wider cancer support.
Location
Certified by Macmillan Welfare Rights Service - Whitchurch, Cardiff • Jun 21, 2026
Macmillan Welfare Rights Service - Whitchurch, Cardiff
You can phone the Macmillan Support Line - 0808 808 00 00. We offer confidential support to people living with cancer and their loved ones. If you need to talk, we’ll listen. If you would like to talk to someone in a language other than English, we also offer an interpreter service for our Macmillan Support Line.
Find out how our money advisers can help you access benefits you may be entitled to if you are living with cancer or supporting someone with cancer. You can call the Macmillan Support Line on 0808 808 00 00.
A cancer diagnosis can have many financial implications. Here you can find frequently asked questions about claiming benefits, getting help with living costs and managing your finances if you're impacted by cancer.
We are here for you if you have questions about cancer, managing money or you need emotional support. Just call 0800 808 00 00.
Our local cancer support search in partnership with the Cancer Care Map is here to help. Whether you are looking for support with being diagnosed or help with how you are feeling.
Our free Macmillan Buddy service is here for you. We'll match you with someone who understands what you're going through, and they'll give you a weekly call.
How it works >
1. You sign up to register your interest.
2. We'll get in touch to find out what support you need.
3. We'll find a Macmillan Buddy who suits your needs.
4. You'll get a weekly telephone or video call
With Macmillan's Free Will Service, you can have your will written for free by one of our trusted will writing partners or solicitors. You can leave a gift in your will with Macmillan, but this is optional.
There are so many ways to get involved. Whether it's minutes or months, hours or days, the time you give really does matter.
Frequently Asked Questions About Macmillan Welfare Rights Service - Whitchurch, Cardiff
What Number Do I Call To Talk To A Cancer Specialist?
Call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams).
What Support Is Available To Help With The Cost Of Living?
You can find support information here https://www.macmillan.org.uk/cancer-information-and-support/get-help/cost-of-living or by calling 0808 800 00 00
Where Can I Make A Complaint About Macmillan Cancer Support?
You can find out more about make a complaint here https://www.macmillan.org.uk/about-us/contact-us/make-a-complaint
Does The Macmillan Website Have Live Chat?
Yes, you can use the live chat option from 8 am to 8 pm every day.
What Number Do I Call For Welfare Rights Advice?
You can call 0808 808 00 00 - availability times are Monday-Friday, 8am-8pm, Saturday-Sunday, 9am-5pm
What Number Do I Call For Energy Advice?
You can call 0808 808 00 00 - availability times are - Monday-Friday, 8am-6pm
What Number Do I Call If I'm Outside The UK?
If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.
How Much Do Calls Cost To Macmillan Cancer Support?
Calls to Macmillan's Support Line on 0800 808 0000 are free on all UK landlines and UK mobile phones.
Calls may not be free from business accounts. You should check with your provider whether there will be a charge for calling before you make the call.
Please note that calls to these numbers are not free when made from phones based outside the UK. If you're calling from outside of the UK or your mobile is registered outside of the UK, you can contact us on +44 207 091 2230.
We are unable to advise on healthcare and welfare systems overseas.
Does Macmillan Cancer Support Have A Forum?
If you or someone you care about has been diagnosed with cancer, we're here to help on the Macmillan Online Community - https://community.macmillan.org.uk/
Are There Cancer Support Resources In British Sign Language?
Yes, we produce cancer information in BSL and can help you to use the Macmillan Support Line - https://www.macmillan.org.uk/cancer-information-and-support/get-help/in-your-language/british-sign-language-bsl
Do You Provide Cancer Information In Different Languages?
Yes please find cancer information in a range of different languages here https://www.macmillan.org.uk/cancer-information-and-support/get-help/in-your-language
Where Can I Find Information About Macmillan's Cancer Centres?
You can find out more information about our Macmillan Cancer Centres here https://www.macmillan.org.uk/cancer-information-and-support/get-help/centres
Where Can I Find Out About Macmillan Grants?
Macmillan Grants are small, one-off means-tested payments to help with the extra costs that living with cancer can bring. You can find out more information here https://www.macmillan.org.uk/cancer-information-and-support/get-help/financial-and-work/macmillan-grants or by calling 0808 808 00 00 between Monday to Friday, 8am to 8pm & Saturday to Sunday, 9am to 5pm
What support does Macmillan Welfare Rights Service offer for people affected by cancer in Cardiff?
Macmillan Welfare Rights Service in Cardiff provides free cancer support including advice about work, money, life, and emotional support available via the Macmillan Support Line at 0808 239 5724, open 7 days a week, 8 am to 8 pm.
How can I contact Macmillan Cancer Support if I have questions about cancer treatment?
For cancer treatment questions, contact Macmillan's information specialists and cancer nurses at 0808 239 1475.
What are the opening hours of the Macmillan Welfare Rights Service office in Cardiff?
The office is open Monday to Friday from 9:00 am to 5:00 pm, and closed on Saturdays and Sundays.
Is calling the Macmillan Support Line free of charge?
Calls to the Macmillan Support Line on 0800 808 0000 are free from UK landlines and mobile phones, but may not be free from business accounts or from phones outside the UK.
Does Macmillan Cancer Support provide assistance in other languages or formats?
Yes, cancer information is available in various languages and British Sign Language (BSL) through their website and support line.
Where can I find online community support for cancer patients?
You can join the Macmillan Online Community at https://community.macmillan.org.uk for support from others affected by cancer.
What nearby facilities can I visit alongside Macmillan Welfare Rights Service in Cardiff?
Nearby you can visit the Velindre Cancer Centre for medical care, Maggie's Cardiff for community support services, and Cancer Research Wales for professional services related to cancer research.
Are there any support groups close to Macmillan Welfare Rights Service?
Yes, Thyroid Cancer Support Group Wales & beyond is nearby offering additional community support.
How can nearby places like Velindre Cancer Centre help me during my visit to Macmillan Welfare Rights Service?
Velindre Cancer Centre nearby provides oncology and medical treatment services, which may complement the support and advice from Macmillan Welfare Rights Service, making your care experience more integrated.
If I'm visiting Macmillan Welfare Rights Service, what local amenities can I access for relaxation or exercise?
You can visit nearby places such as Integra Fitness gym for physical activity or Whitchurch Library Gardens Play Area for outdoor relaxation.
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