Deewater Grange is a purpose-built care home in Chester. The home provides a luxurious lifestyle as well as quality residential, dementia and nursing care on a permanent and respite basis.
The home has a café, hair salon, cinema and lovely landscaped gardens. What’s more, every bedroom is beautifully furnished and has its own en-suite wet room.
The team's approach to care is centred on enabling residents to get the most out of each day. The care, lifestyle and kitchen teams get to know your loved one extremely well, so that they can provide fully personalised care, activities and entertainment, and dining experiences. Residents are also welcome to have a role around the home to help them maintain a sense of purpose and independence.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.