Belong Chester is a welcoming community, where young and old live side by side, enjoying all the opportunities that being part of an intergenerational community brings. From choir singing to cycling in the gym and pottery classes to prambles, our colleagues are exceptionally dedicated to ensuring the best possible experiences and outcomes for everyone who lives with us.
Our village is both stylish and homely. Facilities such as a bistro, specialist gym and salon offer a range of opportunities to enjoy an active lifestyle in a safe environment.
As a not-for-profit provider, Belong invests in its people and settings to ensure the
highest standards of nursing and dementia care, with a range of services to support people as their needs change.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.