Assisted Living FacilityMental Health ServiceRehabilitation Center
Fern Lodge is a three storey semi-detached property providing specialist residential support for 17 men and women with a mental illness. Located in Chester, the service at Fern Lodge supports adults to promote and maintain independent livings skills, social integration and meaningful engagement.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.