Bright Horizons Ely Day Nursery and Preschool

Reviews

• IP

  Irina PANŢIRU

  Jun 8, 2024
  1.0
  If you’re looking for a safe place to send your kids….this place is NOT it. Over the last 6 months I felt anxious leaving my child in their care. At pick up time they would come home with deep scratches which have scared their face and arms, constant bruises on their back, bite marks, and large bumps to the back of the head. All caused by ONE other child. According the manager, this is apparently normal behaviour and brushed off. In the end, they stopped logging incidents and telling us about them. We would only find out by seeing teeth marks or bruises on their body when we picked them up. There were multiple complaints raised by myself and other parents encountering the same issue, but nothing has ever been done to keep the kids safe. Sadly after so many years and good friendships, I decided to remove my child from their ‘care’ for the sake of their wellbeing and safety. Just so the reader of this review is aware, the same problematic child is still there, so if you do decide to place your kid here, I wish you the best of luck, you may need it. I would not be able to recommend Bright Horizon Ely at all, as children’s safety should come first and that is not the case for the management of this nursery.
• EW

  Elyse Wilcox

  Feb 8, 2022
  1.0
  So it’s been over two months that I was supposed to receive a refund for my registration fee and I have not received it. No one will answer my emails or calls. My child was supposed to start nursery in December and when we came for the first day of settling in sessions. The lady at the front desk had no idea that we were coming in or who my child was. She also said that there had been a wave of covid and that the school was not caring for children that week. She mentioned that staff were sick on Friday and this was now Monday no notification, no calls but hey they didn’t even know my child was coming in. Guess my expectations were already to high! It was a horrible first impression, I didn’t like the communication or the interaction at all. And I am supposed to trust your organisation with the care of my child. I don’t think so!!!! and now I’ve been ghosted out of £100. Zero stars would not recommend, so extremely disappointed!
• KM

  kenny mek

  Jan 10, 2022
  5.0
  The facilities for children to begin with is outstanding. The present manager (Chloe) and past manager (Jess) are totally brilliant professionals together with their team of well motivated staffs in the catepillar and penguim rooms. My son start the nursery at 3 months and he is 3 years old soon. He has truly developed and learned more than we could imagine. Very reliable bunch of staffs. Thank you to the Ely team for all you do for our and my child. Merci beaucoup!

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