Orchard House Care Home in Wisbech provides specialist residential dementia care, 24-hour nursing care, respite and compassionate end-of-life care.
Our experienced, award-winning team supports residents as their needs change, helping them remain in familiar surroundings.
Led by General Manager Sarah Watson, the home has an award-winning Dementia Ambassador, a nationally award winning recognised Lifestyle Team, accessible gardens and regular community outings.
We also provide free dementia and care-information sessions for families, community groups, businesses and local professionals.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.