Nestled in the heart of the countryside, our warm and friendly home is only 15 miles from Cambridge and just off the A10. Our expert team offer round-the-clock care for Residents, following our ethos of person-centred care. We focus on making sure each Resident has their emotional, medical, spiritual and nutritional needs met. Our cosy, warm home has just 25 bedrooms, so we're a tight-knit community. Our communal areas – including our lounges and dining room – are spacious and bright, the perfect place to socialise with fellow Residents.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.