Led by kindness, compassion and dignity, the dedicated staff at Ferrars Hall Care Home in Huntingdon, Cambridgeshire provide the kind of care we would want all of our loved ones to receive. Spread across 3 floors, offering residential and specialist dementia care, our purpose-built care home is luxurious and beautifully furnished whilst retaining a warm, homely feel. We are located in the heart of the town, close to local amenities and with good transport links and have become a big part of the community, we often welcome regular visitors, groups and guests to socialise with our residents.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.